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Returns & Exchanges
At Pro Plan Veterinary Diets, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain in unworn condition.
3
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
4
Drop Off and Track
Take your package to any authorized carrier location and keep your tracking number until your refund is processed.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing